The FAQ as Vital OSPO Tool

Using a community FAQ as a way to get internal disagreement addressed and external communities on board – the OpenJDK experience!

In this talk from FOSS Backstage 2021, Rich Sands and I discuss the way we used a (very large) FAQ to both align the disparate corporate functions inside Sun Microsystems and address the lack of trust in Sun by both the Free Java community and the wider open source community. What we did back then is still a highly appropriate tool for any OSPO that needs to stand in the divide between a controversial corporate position and an aggravated community.